How Bernd sells 2 cocktails per minute without being a trained bartender
The Alpin Bistro on Sonnenkopf is extremely busy, but there is a shortage of trained bar staff. Bernd's solution: he relies on SERVENIA as a compact bartender support system. The result: untrained staff serve 10 drinks in under 5 minutes – with 0% deviation from the recipe. Thanks to the enormous time savings, Bernd offers cocktails at a competitive price of €5.90 and has full control over his calculations.
You only need to spend a few minutes talking to Bernd Kaspar about gastronomy to realize that he is not only an enthusiastic restaurateur, but also knows exactly what he is talking about. At his Seestüble restaurant in Klösterle, guests are treated to modern yet traditional cuisine. He also currently manages the Alpin Bistro at the valley station of the Sonnenkopf ski resort.
At the Alpin Bistro, things have to move quickly. Skiers stop by either before or after what they hope will be a sunny day on the slopes. When the valley run is open, they are also welcome to visit during their stay.
Bernd also has to contend with a shortage of skilled workers. With SERVENIA, he has managed to largely eliminate this problem in the bar area.
Staffing costs: Reduced to 0 min. training time.
Speed: 10 drinks sold in under 5 minutes.
Quality: 0% deviation in recipe and alcohol content.
Integration: Directly connected to the existing dispensing system.
Drinks menu: See below.
The challenge: quality vs. time pressure
Demand is high, but qualified bar staff are hard to find. Manual preparation often leads to waiting times and lost sales during peak hours.
„Everyone in the restaurant industry has a problem with staffing. For us, the problem has been solved because now everyone can operate this machine.“ > Bernd Kaspar, Managing Director & Head Chef
The solution: bartender support in the smallest of spaces
SERVENIA was specifically implemented for bartender support.
Thanks to its compact design, it could be seamlessly integrated into existing workflows without having to remodel the bar.
The existing carbonator, which was previously connected to the beer dispensing system, was expanded to include a branch to SERVENIA. This meant that only 0.25 m² of space was required in the corner.
The workflow is designed with the guest in mind:
Take orders
SERVENIA prepares drinks
Important: Spend the time you save with guests
Take payments and serve
„I don't have the same staffing levels as others, so at €5.90 per cocktail, I can offer a great selection of drinks at a relatively low price in a ski resort..“ > Bernd Kaspar
Drink Menu
Bernd relies on a diverse selection of 13 ingredients:
White rum
Vodka
Whiskey
Lime juice
Orange juice
Cola syrup
Elderflower syrup
Apple juice
Currant juice
Elderflower iced tea
Sugar syrup
Soda
Daraus zaubert er folgende Getränke:
Muh-Jito
Elderberry Vodka Zen
Screwdriver
Greentea
Elderberry Iced Tea
Apple Juice
Skiwasser Johann
Skiwasser Elderberry
Vodka Limifyze
White Cola
Papa Bear
Mama Bear
Apple Whiskey Sour Twist
Whiskey Sour
Mountain Cola Rum
Does your team need support at the bar?
Then let's talk!